Hey learners,
Apple has rejected the Indian government’s directive that required smartphone companies to pre-install the Sanchar Saathi app on all new mobile phones sold in the country. The company raised issues related to user privacy, device security, and operating system restrictions, according to reports.
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| Apple Rejects India’s Order to Preload Sanchar Saathi App |
What Was the Government Order?
Last week, the Department of Telecommunications (DoT) issued a new rule stating that:
- All smartphones sold in India must come with the Sanchar Saathi app already installed.
- The app should remain visible and functional during initial setup.
- In some cases, manufacturers were expected to push the app to already-imported devices through software updates.
The government argued that the app would help fight phone theft, fraud, fake IMEI numbers, and illegal SIM usage.
What Is the Sanchar Saathi App?
Sanchar Saathi is a government platform designed to:
- Help users block or track lost or stolen mobile phones.
- Verify if a device or SIM is genuine.
- Protect users from cyber fraud and unauthorized usage.
The government promoted the app as a public safety tool, not a surveillance system.
Why Did Apple Say No?
Apple formally informed the government that it cannot follow the mandate. The company said:
- It does not allow any third-party or government applications to be preloaded on its devices.
- Making the app compulsory could compromise core privacy standards and the security of the iOS ecosystem.
- Apple’s global policy ensures that users have full control over apps they install, and exceptions cannot be made for specific regions.
According to reports, Apple chose not to fight the rule legally, but remained firm in refusing compliance.
Public and Industry Reaction
The directive received mixed reactions across the tech industry:
- Privacy advocates and digital rights groups expressed concern that forcing users to keep a government app could lead to surveillance risks.
- Some smartphone makers reportedly expressed uncertainty and requested clarification from the government.
- Consumers also questioned whether such mandatory installation violated freedom of choice in digital services.
Government Withdraws the Order
Following strong public pushback and Apple’s refusal, the Indian government has reportedly withdrawn the mandatory requirement. Officials stated that voluntary adoption of the app has been increasing, making compulsory installation unnecessary.
As digital tracking and cybersecurity become more common, the balance between safety and personal privacy continues to be a major discussion point worldwide.